To do our part to help flatten the curve for COVID-19, on March 16, 2020, we made the decision to close our downtown office and allow our lawyers and support staff to work from home. The united efforts in BC have worked, and as of May 19, 2020, the Province entered into a second phase, allowing some non-essential services to re-open. As your Vancouver divorce and family law firm, we have decided to start reopening our office. We continue to encourage clients to take advantage of the option to schedule Zoom meetings with us but, in addition, we will begin to accommodate in-person meetings with existing clients, by scheduled appointment.
Reopening Safely: Information for Clients
We are following public health directives for safely reopening including follow social distancing protocols and taking practical steps to limit the social contacts that occur in our work space.
We’ve made a video for you to see what an appointment will be like during this initial phase of reopening. Watch the video.
Here’s what this means for you:
- At this point, we are only scheduling in-person meetings with existing clients that require documents to be witnessed by their lawyer. For the time being, we are going to hold all other meetings, including introductory consultations, by phone or Zoom.
- We are only going to schedule one in-person appointment at a time in our office to ensure that we can keep you safe and comply with social distancing protocols. Please don’t arrive early for your appointment as we can’t accommodate people in our waiting area at this time.
- When you arrive, please respect the social distancing markers we have put in place in our reception area.
- You will be asked to verify that you don’t have any COVID or COVID-like symptoms and that you have not been in contact with anyone that has COVID or COVID like symptoms.
- If you need to provide us with your identification or any other documents, we will have you leave them in a designated tray by the front door. Our receptionist, Brandy, will direct you to our main boardroom where we have set up our in-person meeting area.
- Although we have excellent coffee, we will not be able to offer any to you at this time.
- We are limiting appointments to 30 minutes to keep in-person exposure to a minimum.
- For the time being, we are going to ask that you wear a mask at all times during your appointment. We will do the same. If you don’t have a mask, we can provide you with one.
- We will book appointments with enough time in between to allow us to thoroughly clean and disinfect the meeting space between appointments.
- For the time being, please don’t bring anyone with you to your appointment at our office. If you need personal support during your meeting, please let us know ahead of time so we can make appropriate arrangements to have that person attend by video conference.
- If you have any COVID-like symptoms or are sick in any other way, please do not come to your appointment. We are more than prepared to reschedule your visit to ensure that possible transmission of COVID-19 is minimized. When we are once again able to have in-person initial consultations, we will waive our cancellation fee should you be unable to attend for precautionary health reasons.
While there will always be some risk, we believe that these protocols will help to create a safe environment for our divorce and family law clients, our prospective clients and our Henderson Heinrichs LLP staff members.
We look forward to continuing to help you and your families. If you have any questions about our reopening protocols, please contact us and we will be happy to answer them.